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Conflict Management Lab

A behavioral science-based intervention designed to help professionals understand conflict, strengthen collaboration, and transform difficult conversations into productive workplace relationships.

Duration

Customize as your requirement

Trainer

SME's & Behavioral Experts

Best Suited For

Managers | Emerging Leaders | Project Teams | Cross-Functional Teams

Our Trusted Partners

ABPER Agillian Blogkio Barney ABPER Agillian Blogkio Barney

The TBH Experience? 

Decision Making Lab develops ownership, structured thinking, and the ability to navigate uncertainty. Through behavioural science, practical frameworks, and experiential simulations, participants tackle realistic business scenarios to strengthen problem-solving, accountability, and decision-making under pressure.

Our Pedagogy

Our Pedagogy

<p>We move beyond conventional learning by combining behavioral science, structured thinking, and experiential methodologies that turn better judgement into everyday workplace behaviour.</p>

Experiential Simulations:

Participants navigate realistic scenarios that strengthen judgement, ownership, and decision-making under pressure.

Structured Thinking:

Practical decision-making frameworks help participants analyze problems, evaluate alternatives, and make confident decisions.

Business Case Studies:

Real-world challenges develop critical thinking, strategic judgement, and collaborative problem-solving.

Reflection & Application:

Guided reflection and action planning help translate learning into lasting workplace outcomes.

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The Program Journey

Conflict transformation begins with awareness and ends with stronger collaboration.

Discover: Understand personal conflict patterns, workplace triggers, and behavioral responses.

Experience: Participate in immersive simulations, collaborative activities, and structured conflict conversations.

Practice: Apply practical communication, negotiation, and conflict resolution tools to real workplace situations.

Transform: Build healthier relationships, stronger collaboration, and sustainable conflict management behaviors.

Who is this for?

People Managers: Lead difficult conversations with confidence while building trust and psychological safety.

Cross-Functional Teams: Navigate competing priorities, communication gaps, and interdepartmental conflicts more effectively.

Emerging Leaders: Develop the confidence to manage disagreements, influence collaboration, and strengthen workplace relationships.

Project & Business Professionals: Build the communication and conflict resolution skills needed to collaborate effectively across diverse teams.

Program Structure

Module 1: Understanding Conflict

Module 1: Understanding Conflict

Builds awareness of conflict triggers, behavioral patterns, and workplace dynamics through Image Theatre, Fishbone Analysis, and conflict diagnostics.

Module 2: Collaborative Communication

Module 2: Collaborative Communication

Strengthens active listening, constructive feedback, and difficult conversations using the Ladder of Inference, SBI Feedback Model, and practical communication exercises.

Module 3: Conflict Resolution & Collaboration

Module 3: Conflict Resolution & Collaboration

Develops the ability to resolve conflict, negotiate win-win outcomes, and foster collaboration through Magic Score Simulation and workplace case studies.

What You'll Walk Away With

Understand the behavioral drivers behind workplace conflict.

Identify personal conflict styles and respond with greater emotional awareness.

Lead difficult conversations with confidence and empathy.

Apply practical frameworks to resolve disagreements constructively.

How Your Organization Benefits

  • Stronger Ownership Culture: Employees move beyond responsibility to take ownership of outcomes.
  • Better Business Decisions: Structured thinking enables faster, more informed decisions.
  • Improved Problem Solving: Teams identify root causes, challenge assumptions, and solve complex business challenges.
  • Greater Organizational Agility: Employees navigate ambiguity and uncertainty with confidence.
  • Sustainable Behavioural Change: Practical frameworks and immersive experiences create lasting improvements in ownership, judgement, and decision-making.

Ready to bring this to your team?

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